Position Title: Child Support Department Assistant - Full Time                               

Department: Child Support Office

Reports To: Director of Child Support

Governing Committee: Justice Committee

Hourly Wage: $13.28 Start   Grade: Range 7   FLSA: Non-exempt

Employee Group: Courthouse / Social Services

Purpose of Position          

The purpose of this Child Support Department Assistant position is to act as the receptionist and provide support services for the Child Support Director and the Child Support Specialist within this strictly confidential office environment.

Essential Duties and Responsibilities

The following duties are customary for this position and are performed within the strictest confidence.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

·  Uses the KIDS state-wide child support system to produce    documents and letters.  Enter and disposition events, updates employment, generate income withholding documents and obtains   service of process. Maintains worklists.

·  Uses the CARES (Client Assistance for Re-employment & Economic   Support) system and utilizes the data within this system.  Review   referrals and reports to determine if there are errors or   duplication.

·  Under the direction of the Child Support Director and/or Child

   Support Specialist, prepare legal and/or other documents as

   assigned and required by each case.

·  Prepare both outgoing and incoming interstate actions for child

   support.

·           Use available resources to locate absent parents and access pertinent information concerning income, employment, assets and any other relevant information needed to work on child support cases.

·           Accurately input and update data/court orders.

·           Analyze and process payments that are suspended daily.

·           Analyze KIDS system financial records.  Identify errors in allocation, distribution and disbursement of child support payments

Additional Duties and Responsibilities

·  Utilize the KIDS system to compose correspondence in answer to   written and telephone inquiries. 

·  Review applications/referrals for completeness of data.

·  File information related to child support cases.

·  Schedule hearings and appointments.

·  Review reports to assist with the management of cases and take    appropriate corrective action and/or refer to appropriate case manager  

·         Perform other functions as needed which are consistent with the general duties of Assistant.

Minimum Training and Experience Required to Perform Job Functions: 

·         High school diploma or GED.

·         Three years of increasingly complex office experience.

Knowledge, Skills, and Abilities Required to Perform Job Functions:

·         Minimum typing rate of 40 words per minute.

·         Organized self-starter with a multi-task orientation and the ability to accurately complete all job tasks with minimal supervision.

·         Successful completion of written office skills test, which includes MS Word.

·         Requires regular attendance.

Language, mathematical, judgmental/reasoning, and oral and

written communication skills.

·         Proficient in the use and operation of a computer and word processing and data base management.

·         Ability to communicate in a professional manner with people, and handle difficult situations and persons displaying hostile behavior.

·         Professional oral and written communication skills.

·         Skill in performing mathematical computations.

Working Environment 

Typical working environment is within a non-smoking temperature-controlled office.

Physical Requirements

Ability to operate office equipment such as multi-line telephones, copiers, facsimile machines, typewriters, personal computers, calculators, etc.

Ability to exert very moderate physical effort in sedentary to    light work activity, typically involving some combination of      stooping, kneeling, crouching, lifting, carrying, pushing and pulling, and stair climbing.

The deadline for receipt of the Iowa County employment application for the Child Support Assistant position is 4:30 p.m. Wednesday, July 9,2008  Applications mailed with a recorded Postal Service date that meets the deadline will be accepted.